Privacy Policy

1. Introduction

FOXX Project® is a registered trademark of The Mustard Concept (TMC) Ltd, 12 Black Barn, Manor Farm, Manor Road, Wantage, OXON, OX12 8NE, UK (otherwise known as The Mustard Concept) and further details about The Mustard Concept can be found at or via

FOXX Project® is a consumer technology brand providing products and services to end-users across the globe.

At FOXX Project® we are committed to ensuring that your privacy is protected and the security of our website visitors, customers and respondents is paramount.

This privacy policy outlines and explains how we obtain and process information that can be used to directly or indirectly identify an individual (Personal Data) that has been collected through use of this website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For the purpose of this policy, FOXX Project® defines the terms ‘client’ or ‘customer’ as an entity with which they have established a relationship through a purchase, the term ‘respondent’ as and individual who makes an enquiry directly with us and the term ‘visitor’ is an individual that visits our website (

Any information we obtain from our clients/customers, visitors and responders is treated as confidential. All information is stored securely and is accessible by authorised personnel only. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This protects the personal data from unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and Use

The following section of the policy cover the specifics of each of the three groups from which data is collected; visitors, customers/clients and respondents.

2.1 Website Visitors

If you are a visitor to our website and not a respondent then this section is relevant for you. By visiting our website, you consent to the collection and use of your personal data as described herein. If you do not agree with the terms set out, please do not visit our website. If required by applicable law, we will seek your explicit consent to process and personal data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary, however if you do not grant the requested consent to the processing of your personal data, the use of this website may not be possible.

FOXX Project® may collect, record and analyse information of visitors to our website. We may record your IP address and use cookies. We may add information collected by the way of page view activity. FOXX Project® also gathers data about visits to the website, including number of visitors, geo-location data, length of time spent on site, pages clicked, where visitors have come from and also individual page views. As well as this we monitor our website enquiry forms and product registrations in correlation to the data previously mentioned.

If you are a FOXX Project® customer/client and/or a responder we would advise you read section 2.2 to see more detail about data collection and data protection of those personal details.

2.1.1 Purpose of processing personal data

FOXX Project® uses the data collected to communicate with visitors, customise content for visitors, to remarket to visitors and improve the over all website experience and navigation.

2.1.2 Sharing personal data

FOXX Project® may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyse the visitor behavior on our website.

2.1.3 Cookies

Cookies are small files, which are placed on your computers hard drive as part of the Internet browser software. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We do not use this information for any other reason.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website and it could hinder your user experience on our website.

2.1.4 Links to other sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

2.2 Respondents & Customers/Clients

FOXX Project® may collect and process any personal data that you volunteer to us in our website forms or registration forms or purchases, such as submitting an enquiry form, registering a product purchase, or purchasing a product.

Respondents and Clients/Customers should be aware that by filling in our enquiry form or registering your product purchase, they could be disclosing information that could make them personally identifiable to FOXX Project®. Information enclosed in these forms is the responsibility of the respondent or client/customer and if they wish to remain completely anonymous we would advise them not to fill in any form on our site requesting personal data.

Such personal data may comprise of your first and last name, email address, address, phone number and mobile number as well as information as to the type of relationship you wish to establish between yourself and FOXX Project® and information about our products or your purchase.

To complete a transaction we must also use payment details that you provide to us. Please note that we do not store and record these details and do not have access to them. We do however have keep records of orders and invoice history.

2.2.1 Enquiries

If you wish to enquire about your personal data that may have been collected by FOXX Project®, we recommend that you contact the Data Protection Officer who’s details can be found in section 6 of the privacy policy.

2.3 Data Collection

2.3.1 General

In order to provide services to our visitors, respondents and clients/customers, FOXX Project® collects data that has been outlined in section 2.1 of the privacy policy. This section will describe how the data collected and used by The Mustard Concept (TMC) Ltd remains the property of the visitor, responder or client/customer and may not be shared with a third party without express consent from the user.

2.3.2 Collection of data

Visitors, responders and clients/customers can at any time request access to their data, request amendments to data that has been recorded incorrectly and request the deletion of their data.

2.4 Geographical Location

FOXX Project® collects data from a number of geographical regions. Personal data is not transmitted between any other regions once it has been received by us and remains secure in the European Economic Area (EEA).

2.4.1 Processing data in the European Economic Area (EEA)

For visitors, respondents and clients/customers all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th 2018, the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), will come into effect and) and FOXX Project® processing will take place in accordance with GDPR.


3. Retention and deletion

FOXX Project® will not retain data longer than necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. The visitor, responder or client/customer have full control over their own data and have the right for data to be deleted from our system. The visitor, responder or client/customer also have the right to request to see all data we hold on them. FOXX Project® will respond to any request as we are required to by applicable law.


4. Acceptance of these conditions

We assume that all visitors of our website, respondents and clients/customers of FOXX Project® have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website.

FOXX Project® reserves the right to change this policy as necessity dictates. Continued use of the FOXX Project® website after having been informed of any such changes to these conditions implies acceptance to the revised privacy policy. This privacy policy is an integral part of FOXX Project® Terms and Conditions.


5. Our legal obligation to disclose personal information

We will reveal a visitor, respondents or client/customers personal information without their prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to FOXX Project® or to others who could be harmed by the visitors, respondents or client/customers activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.


6. FOXX Project® Data Protection Officer

FOXX Project® has a Data Protection Officer (DPO) who is responsible for matters relating to privacy and data protection. This DPO can be reached at the following address:

Attn: FOXX Project Data Protection Officer

The Mustard Concept

12 Black Barn

Manor Farm, Manor Road



OX12 8NE

7. For further information

If you have any further questions regarding data FOXX Project® collects, or how we use it, then please feel free to contact our Data Protection Officer by email at or in writing at:

FAO: FOXX Project Data Protection Officer

The Mustard Concept

12 Black Barn

Manor Farm, Manor Road



OX12 8NE